Share who the company you were dealing with was, what happened, if they did anything to help resolve it, and your overall feelings about the matter.
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Aside from that, the watch has the time, two power reserve indicators (one for the watch, and another for the sonnerie). The watch movement is extremely complex with about 850 parts, and manually wound. Of course the movement has a tourbillon - like you had to ask! Apparently Gerald Genta has the expertize to make an automatic version of the movement. But I haven't seen one yet. That ups the parts in the movement to about 950 pieces.
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So a bit more about the large watch. First, the movement is the illustrious Seiko Spring Drive chronograph that has a 12 hour chronograph, date, and power reserve indicator for the 72 hours of power reserve. Like I said, these models have the GMT hand removed, and instead wish to emphasis the chronograph complications. I've talked about Spring Drive a lot. If you don't know about, it you should want one. Really all the allure of a decorated, manufacture made mechanical movement, with the accuracy of a quartz watch. No batteries, ever! It is all powered by a mainspring. Magic, I know. The watch focuses on the Japanese ideal of perfection (also an ideal for Seiko). ) One thing the watches do, that has been a goal of many for so long is have a PERFECTLY smooth sweeping seconds hand. No mini ticking. Nothing but smooth as butter "glide motion" hands. Very impressive to see. Also, the watch is 100% silent. Put your ear up to it, and you can't hear a thing. Seiko is very proud of this fact. There are a few other impressive points for Spring Drive movements, but I will leave that to other articles.
As an entry level watch, this is still a hell of a timepiece from Bathys Hawaii. You get the great looking case done in a specially hardened metal, the iconic dial, a Swiss movement with a big date complication, and the durability you've come to expect from all the hype. Plus, you get all the brand persona that Bathys has worked hard and deservingly, to get. At 0 you start with this Bathys 100 Fathoms watch and can easily work your way up.
On the other hand, those watch brands that embrace the Internet and all that goes with it including iPhone applications and alike will need to closely consider how they can consolidate their efforts. Tools like an iPhone application, brand website, Facebook, etc... are too much work to handle independently. The future will provide methods to make these important marketing and branding (not to mention sales) tools work together.
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The iPhone app is not just an electronic catalog. Look at the most popular iPhone apps that people download. Guess what, they are either fun or useful... or both. You want something that people are going to use frequently, not just once. Nothing is worse for a brand than having a person enthusiastically download an application only to realize it is boring or pointless. So the message here is; think about what it will do, and it has to do something. Either this functionality is highly complex (which will require all sorts of systems aside from the application itself, or basic (a fun little tool that will take the power of a brand and imbue it into the user's phone). Complex functionality will require serious development. It should involve functions such as real-time inventory tracking (allowing a user to discover what models a nearby store has), checking out how functions work (virtual watches), or involve certain social networking functions (such as group voting on watch designs or wish lists that are accessible to the community.